Our archives on banks

Mobile banking development cycles fall from more than a year under traditional waterfall processes to only weeks as cloud infrastructure, modular architecture, configurable products and smaller teams reduce hand-offs and rework. But faster development does not always mean faster launches, as testing, security, data readiness, certification, partner coordination and customer adoption can still slow delivery.

Digital banks serve customers far more cheaply than incumbents, but most generate less revenue for every dollar spent on servicing. Nubank and WeBank stand out, generating 4.1x and 3.8x their servicing cost in revenue respectively, outperforming leading incumbents. Most other digital banks fall short of incumbent benchmarks, showing that lower cost-to-serve alone does not guarantee stronger economics.

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